01
Audit
48 hours · free
We message your business the way a customer would, at 9pm and on a Friday, and time every reply. You get the timestamps, what the wait is costing you, and an honest answer on whether the desk would pay for itself.
For UAE shops that run ads on Instagram, WhatsApp and Facebook.
It reads every message the moment it lands, in English or Arabic, asks the questions a good salesperson would ask, quotes only from your price sheet, and hands anything about money to your team.
Get the 48-hour audit↗
At Flexnet we run the AI sales agent that answers every one of those messages. It reads each one the moment it lands, works out what the customer needs, quotes from the prices you keep, and books the sale. Your team approves anything it isn't sure about.
I built the first one for my father's shop. It has worked the night shift ever since. More about us ↗
The night shift
One night in your inbox.
Say you run a gifting shop in Dubai and your Instagram ads run all day. This is what the desk does between closing time and breakfast. Scroll.
The same flow runs tonight for Floreal Invites in Karachi. Read the case study ↗
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An enquiry lands. The shop closed at nine.
She saw the ad on Instagram and messaged straight away. At most businesses her message waits until someone opens the app in the morning, and by then she has asked two other shops.
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Answered in 41 seconds. Two questions before any price.
The desk replies in her language, and asks only what it needs: the date and which hamper. The chats that convert are the ones where someone asked a question before quoting.
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One quote, from the price sheet, with delivery.
Every number comes from the sheet the owner keeps. It is built to quote only from the sheet, and not to promise dates. If the sheet doesn't cover something, it says so and asks the team.
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Money shows up. A person takes over.
Payment screenshots, discounts, complaints and custom work go to your team. The desk says thank you, flags it, and waits. It never confirms a payment on its own.
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The owner wakes up to a five-line brief.
What came in, what was answered, what was quoted and paid, and the one thing that needs a human decision. Every reply from the night is there to read.
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An enquiry lands. The shop closed at nine.
She saw the ad on Instagram and messaged straight away. At most businesses her message waits until someone opens the app in the morning, and by then she has asked two other shops.
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Answered in 41 seconds. Two questions before any price.
The desk replies in her language, and asks only what it needs: the date and which hamper. The chats that convert are the ones where someone asked a question before quoting.
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One quote, from the price sheet, with delivery.
Every number comes from the sheet the owner keeps. It is built to quote only from the sheet, and not to promise dates. If the sheet doesn't cover something, it says so and asks the team.
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Money shows up. A person takes over.
Payment screenshots, discounts, complaints and custom work go to your team. The desk says thank you, flags it, and waits. It never confirms a payment on its own.
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The owner wakes up to a five-line brief.
What came in, what was answered, what was quoted and paid, and the one thing that needs a human decision. Every reply from the night is there to read.
- 60s First reply, at most. Day or night
- 168h A week covered. Fridays too
- 0 Prices it is allowed to make up
- 100% Of replies logged, for you to read
This is how every desk is built. Floreal's first weeks: read the case study ↗
Process
How it works
Three steps, and the first one is free. Your team's part: ten minutes a day grading drafts in the first two weeks, then only the chats it hands over.
See the prices ↗02
Shadow
Weeks 1 and 2 · drafts only
The desk runs on your own number but sends nothing. For two weeks it drafts every reply and your team grades them on their phones: good, better, wrong. About ten minutes a day. It learns how you talk and what you'd never say.
03
Live
Week 3 on · answering
It goes solo on the safe replies: questions, qualifying, quotes from your sheet. Money, complaints, discounts and custom work still wait for a person. Every reply is logged, and every week you get the numbers, ad by ad.
What it does
The job of a good salesperson, done at the speed of a message.
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01
Replies in under a minute, 24 hours a day.
In the language the customer wrote in: English, Arabic, Urdu, Hindi. Fridays and Eid included.
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02
Asks before it quotes.
Occasion, city, date, quantity. Then one quote that fits. The full price list never gets pasted into a chat.
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03
Prices only from your sheet.
It is built to quote only what is on the sheet: no made-up numbers, discounts or delivery dates. If the sheet doesn't cover it, it says so and asks you.
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04
Recognises your products from a screenshot.
“How much is this?” with a photo from your feed, or a competitor's, gets a real answer, or the one question that settles it.
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05
Hands money and complaints to a person.
Payment screenshots, refunds, big orders, custom work. It says thank you, flags it, and waits for your team.
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06
Tells you which ad paid.
Every chat is tied to the ad it came from. Each week: chats, quotes, paid, by ad, on your phone.
Pricing
AED 4,900 to set up. Then AED 1,900 a month.
One setup fee, one monthly fee, cancel any month. Nothing else.
Once · at setup
AED 4,900
Half on signing, half at go-live. The first three businesses pay AED 2,900.
- Your number connected to the WhatsApp Business Platform and Instagram
- Price sheet and product photos loaded
- Two shadow weeks: it drafts, your team grades, nothing sends
- Go-live on the replies your team approved
Every month · from go-live
AED 1,900
Cancel any month. Meta's per-message fees at cost.
- Replies 24/7 on Instagram, WhatsApp and Facebook, in English and Arabic
- Up to 1,500 chats a month
- The weekly report: chats, quotes, paid, by ad
- A person on our side who reads the edge cases
Not sure yet? Start with the audit. Free, 48 hours, nothing installed: we message your business like a customer would and tell you what the wait is costing you.
Get the 48-hour audit↗For shops with 10 to 150 enquiries a day and AED 10k+ a month on ads: boutiques, gifting, furniture, anything sold from a price list. Prices in AED; we also work in SAR and USD.
Your numbers
What the late replies cost you.
Move the sliders. It takes a minute, and it's conservative on purpose.
Your estimate
AED 19,440a month
32 sales a month, AED 233,000 a year, lost because the reply came too late.
= 30/day × 30 × 45% late × 20% close × 4 in 10 buy elsewhere × AED 600
An estimate from your own numbers. The audit replaces it with what we measure.
Talha Khatri · Founder · Dubai and Karachi
Meet Talha
I built the first one for my father.
My father runs Floreal Invites, a celebration-box business in Karachi. The ads run all day, the messages come in all night, and for years the ones that landed after nine were answered the next morning, if at all. Weekends were worse.
So I built him a sales desk. It reads every message, asks the questions a good salesperson would ask, quotes from his price sheet and nothing that isn't on it, and hands anything about money to the team. It has worked his nights ever since.
Every business owner I showed it to had the same problem. So that is all Flexnet does now, for businesses that run ads and can't keep up with the replies.
Read Floreal's story ↗
Questions
Asked on most first calls.
01What if it says something wrong to a customer?
It quotes only from your price sheet, and dates, discounts and refunds go to a person. For the first two weeks it sends nothing at all; your team grades every draft. It only goes live on the kinds of replies your team has already approved, and every reply is logged for you to read.
02Does it work in Arabic?
Yes. It replies in the language the customer wrote in: English, Gulf Arabic, Urdu, Hindi. During the shadow weeks you'll see the Arabic drafts before any go out, and you can tell it which words your customers use.
03Our customers want to talk to a human.
They want an answer. At 11pm, a correct answer in 40 seconds beats a human at 10am. Anyone who asks for a person gets one, and your team can take over any chat at any time; the desk steps back the moment they do.
04Meta now offers its own AI agent. Why pay you?
Meta's agent is fine for a one-person shop. It doesn't work from your price sheet, doesn't let your team approve replies, and doesn't tell you which ad paid. Ours is set up around your sheet, graded by your team before it goes live, and has a person on our side reading the edge cases every day.
05What does my team have to do each day?
Weeks one and two: about ten minutes a day. Drafts show up as cards on their phones; they tap good, better or wrong, and fix the wrong ones. After that, only what the desk hands over: payment screenshots, complaints, custom requests. For most businesses that is a handful of chats a day.
06Does it work with the WhatsApp Business app we already use?
Yes. Your number keeps working in the WhatsApp Business app on your phones, and the desk connects to the same number through the WhatsApp Business Platform. Your team keeps answering from the app as before, the desk's replies show up in the same chats, and nothing is lost. Connecting takes about a day.
07What if we sell services, not products with a price?
The desk is built for businesses that sell things off a price list: boxes, abayas, sofas, perfume. If you sell consultations, viewings or treatments it can still answer questions and take the booking, but it is tuned for products first. Say what you sell in the audit form and we'll tell you plainly whether it fits.
08What do we need to set up?
Your Instagram professional account and the Facebook Page it's linked to, your WhatsApp Business number, and your price list. We do the Meta setup with you on a call. Most businesses are live within a week.
09Where does our customers' data live?
On a server we run, used only to answer your customers and show you the chats. Customers can ask for their conversation to be deleted. We don't use it for anything else and we don't train AI on it.
010What does it cost, exactly?
The audit is free. Setup is AED 4,900 once, half on signing and half at go-live, and the first three businesses pay AED 2,900. After that the desk is AED 1,900 a month for up to 1,500 chats, cancel any month, plus Meta's own per-message fees at cost (usually a few hundred dirhams).
Your next customer is typing at 11:52pm.
Who's answering?
Get the 48-hour audit↗
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