What we collect, and why.

01Who we are

Flexnet is run by Talha Khatri, working from Dubai and Karachi. We build and run an AI sales desk that answers Instagram, WhatsApp and Facebook messages for businesses that run ads. Questions about this notice go to talha@flexnet.dev.

02What this site collects

If you run the cost estimate and type in your email, we store the email, the numbers you entered and the result, with the page you were on and the time. We use it to send you the breakdown and to follow up once by email.

If you ask for the 48-hour audit, we store your name, email, business name, the Instagram handle or WhatsApp number you gave, and what you sell. We use it to run the audit and send you the results.

Both are stored in Google Firestore, in a project only we can read. Each entry triggers an email to us and a confirmation to you, sent from talha@flexnet.dev.

We use Google Analytics to count visits and see which pages are read. It sets cookies. We do not use the data to identify you and we do not run ads on this site.

Booking a call goes through Calendly, which has its own privacy notice. The call slot and the email you give Calendly are visible to us.

03What the sales desk collects for our clients

When a business uses the desk, the desk reads and replies to messages sent to that business's Instagram, WhatsApp or Facebook accounts. Those messages, the replies, and the customer's name and number as shown by the platform are stored on a server we run, so the business can read every conversation and the desk can continue it.

The business is the controller of that data and we process it on their behalf. We use it only to answer that business's customers and to show the business its chats and weekly numbers. We do not sell it, share it with other clients, or use it to train AI models.

Prices, product photos and reply guidance a business gives us are stored for that business only.

A customer of one of our clients can ask for their conversation to be deleted by writing to the business or to talha@flexnet.dev. We delete it within 30 days unless the business needs to keep it for an order in progress.

04Who else sees it

Messages pass through Meta's platforms (Instagram, WhatsApp, Facebook) under Meta's own terms. Replies are drafted with AI models hosted by a third-party provider; the model provider receives the text of the conversation needed to draft a reply and nothing about the person beyond what is in the chat. We use providers that contractually do not train on this data.

Hosting is on Google Cloud and Firebase. Email goes through Google Workspace.

05How long we keep it

Leads from this site: until you ask us to delete them, or two years after the last contact, whichever is first.

Client conversations: for as long as the business is a client, plus 90 days, unless the business asks for earlier deletion or a customer asks for their chat to be removed.

06Your rights

Ask what we hold about you, ask for it to be corrected or deleted, or ask us to stop emailing you, by writing to talha@flexnet.dev. We answer within a week. If you are in the UAE, the Personal Data Protection Law applies; if you are in the EU or UK, the GDPR applies and you can complain to your local authority.

07Changes

If this notice changes, the date at the top changes with it. Nothing here is retroactive.